THE WORLD FAMOUS
BRIGHTON ROCK SHOP
THE SMALL PRINT AND RETURNS POLICY
We try and describe all items as best we can but sometimes mistakes happen.
If you are not happy with a product you can return it. You must contact us via email within
7 days of reciept of the product for instructions. A full refund of the purchase price and shipping will be made.
You will be liable for paying the return shipping on non faulty products.
FAULTY PRODUCTS
Contact us within 24 hours of recieving a faulty or broken product so we can claim from the courier.
A full refund will be made including return shipping.
MADE TO ORDER PRODUCTS
When making personalised rock products all colours and lettering are made by hand. We can never guarantee an exact colour or shade.
For this reason we can not accept returns based on incorrect colour unless a major mistake has been made i.e. Red instead of Blue.
The lettering in a low percentage of rock may be twisted. This will be the first and last few from the boiling.
In wedding rock we remove these but in a full boiling these remain in. We can only accept returns if the actual lettering is incorrect i.e. BRIGHON instead of BRIGHTON
ONLINE DESCRIPTIONS
We try and describe everything as best we can. Sometimes items may be slightly different from a picture where we source from different suppliers.
DELIVERY
Delivery is generally first class or next day Royal mail or Courier. But please allow 6 days from date of order. You will be kept up to date via email.
Delivery is UK Mainland only and we reserve the right to cancel an order or ask for a further charge where an extra charge is made to us.